Specialty repair
Fireplace Repair in Houston, TX
A gas fireplace that will not light, a pilot that keeps going out, or an electric unit that glows but gives no heat are all problems we fix. We repair gas and electric fireplaces in Houston for homes and businesses. To set up a visit, call (832) 332-1641 or fill in the online request form.
- 10+ years of experience
- 3 months warranty on labor and parts
- Cost told before work starts
- Appliances 20+ years old repaired
Smell gas? Leave first, then call
If you smell gas, leave the area right away, and do not touch light switches, use a phone inside, or light any flame. From a safe place outside, call your gas utility or 911, and once the home is safe, call us for the repair.
Common problems
Fireplace Problems We Fix
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Pilot will not stay lit
Likely cause: The small sensor that sits in the pilot flame is often dirty or worn, so the gas valve shuts off to be safe. Dust in the pilot opening or a draft can also put the flame out.
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Burner will not come on
Likely cause: If the pilot is lit but the main burner stays off, the cause is usually a weak signal from the flame sensor, a wall switch or a gas valve. Loose or corroded wiring can do the same thing.
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Remote or switch does nothing
Likely cause: Dead batteries in the remote or in the receiver box are the most common cause. When fresh batteries do not help, the receiver or the control module can be at fault.
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Soot on logs or glass
Likely cause: Black soot often means the flame is not getting enough air or the logs have shifted out of place. It should be checked, because a clean-burning gas flame leaves very little soot.
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Weak or uneven flame
Likely cause: Burner ports can clog with dust, rust or insect nests after a long time without use. Low gas pressure to the unit can also make the flame small or patchy.
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Electric unit gives no heat
Likely cause: When the flame effect works but the air stays cool, the heater element, the fan or a safety cutoff is usually involved. A tripped breaker is worth checking first.
What we work on
Fireplace Types We Repair
We repair the gas and electric parts of the fireplace only, and we do not sweep chimneys or do brick, stone or other masonry work.
- Gas fireplaces
- Gas log sets
- Gas fireplace inserts
- Electric fireplaces and electric inserts
- Remotes, wall switches and thermostat controls for these units
Gas safety. If you smell gas, leave the area right away, and do not touch light switches, use a phone inside, or light any flame. From a safe place outside, call your gas utility or 911, and once the home is safe, call us for the repair.
Brands We Service
We work on 79 brands, from everyday household names to luxury built-in lines. Tell us the brand and model when you call (832) 332-1641 or send a request, and we will confirm we service your fireplace.
Our process
How a Fireplace Repair Visit Works
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Book the visit
Tell us if the fireplace is gas or electric, how it is controlled and what happens when you try to start it. We give you a 2-hour arrival window and confirm by phone or email.
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Inspection and testing
The technician checks the pilot, burner, sensors, controls and wiring, and looks for leaks at the gas parts of the unit. On an electric fireplace we test the heater, fan and controls.
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Clear answer first
You hear what is wrong and what it will cost before we start the repair. Nothing is done until you say yes.
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Fix and safe start-up
We make the repair, set the logs back where they belong, and light the fireplace several times to be sure it starts and shuts off as it should. We check the flame and the glass before we leave.
Fireplace Repair Across Houston
In Houston most fireplaces sit unused for ten or eleven months of the year. During that time dust settles in the pilot, spiders build webs in the burner, and damp Gulf air can corrode small parts and battery contacts. Then the first cold front arrives and the fireplace will not light. It helps to try your fireplace on a mild day in the fall, so you know about a problem before the night you need the heat.
The Optimal Appliance US Promise
- Warranty on every repair Our labor and the parts we install are covered for 3 months.
- Cost told before work starts The technician explains what failed and what the repair costs. You decide whether to go ahead.
- 2-hour arrival window We agree on a day and a time window with you, so you are not waiting at home all day.
- Phone and email only A person replies to you by phone or email. No text-message marketing and no chat bots.
Online request
Book Fireplace Repair
Tell us what is wrong. We reply by phone or email to agree on a day.
No payment taken online
Questions
Fireplace Repair Questions
Do you clean chimneys or repair brick?
No. We work on the gas and electric parts of the fireplace, such as burners, pilots, valves, switches and heaters. For chimney sweeping or masonry you would need a chimney company.
Is it normal to smell something when I first light it each season?
A light dusty smell for a short time is common, because dust burns off the logs and burner. A gas smell is different and is never normal. If you smell gas, shut the fireplace off if you can do it safely, leave, and follow the safety steps on this page.
Should I leave the pilot on all year?
That depends on your fireplace and what its owner's manual says. Many people in Houston turn the pilot off for the warm months, while others leave it on to keep moisture and insects out. We can talk through what suits your unit during the visit.
Can I use the fireplace while I wait for the repair?
If it will not light, goes out by itself, makes soot or smells of gas, leave it off until it has been checked. A working carbon monoxide alarm in the home is a good idea any time you have gas equipment.
Reviews
What Customers Say
Real reviews from our Google Business Profile, in the customers' own words.
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I am very pleased with this company’s performance and their tech, Isa, was very kind and respectful. He was knowledgeable and very quick to get started and courteous with his work. He cleaned up everything after, I couldn’t even tell that he moved the washer. The machine is fixed and working perfectly. Thank you so much!
Shannon TrevinoGoogle review
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I had a great experience with Mr. Eivaz from Optimal Appliance. He did an excellent job repairing my refrigerator. He was very knowledgeable, professional, and took the time to explain what was wrong and what needed to be done.
He was also very courteous and careful with his work. Everything was fixed properly, and my refrigerator is working great now.
I really appreciate his excellent service and would definitely recommend Mr. Eivaz and Optimal Appliance to anyone who needs appliance repair. Great job and truly 10/10 service!
Biju ThomasGoogle review
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Taghi was so very helpful to my family! Our washing machine was full of water and I tried everything I could think of, but I could not get the water to drain. Taghi was at my house in less than two hours. He found the problem right away, made the repairs, and cleaned everything up. All of this was on a Saturday! I am so very thankful! I promptly put Optimal Appliance Repair’s number in my phone for my next appliance emergency!
Stacie MorelandGoogle review
Photos
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Book Your Fireplace Repair
Call us or send a request online. We reply by phone or email.